FAQs
Frequently Asked Questions.
Overview of Our Services
What types of products and services do you offer?
We provide high-quality fashion and interior essentials, including bags, cushions, tech sleeves, curtains, fabrics, and more. All these items can be easily customized with your own designs, allowing you to create unique, branded pieces for retail, hospitality, or any custom project.
About Orders
How can I place an order?
Select the products you want, choose the size and color (if applicable), and add them to your cart. Then, go to the shopping cart and follow the steps to complete your payment securely.
Can I modify or cancel my order after it has been placed?
- If you need to make a change or cancel, please contact us as soon as possible at Djebelicreation@gmail.com or through our contact form. We will do our best to assist you before your order is shipped.
What payment methods do you accept?
We accept payments by credit card (Visa, Mastercard, American Express), PayPal, and [add other methods, for example: bank transfer].
Shipping & Export
Do you offer international shipping and custom transport solutions?
- Yes. With years of experience in global exports, we serve clients worldwide. We offer transport solutions tailored to your specific requirements, budget, and deadlines. Whether by air, road, or sea, we ensure the most efficient and cost-effective shipping method for your needs.
Production & Custom Services
Do you offer custom fabric printing services?
Yes. Our custom textile printing and manufacturing service is designed to bring your creative ideas to life. Using the latest advanced printing technologies, we ensure that each design is executed with precision and vibrant detail.
How do you ensure personalized support throughout the entire project?
We provide personalized support from start to finish. From understanding your needs to providing regular updates, our dedicated project manager ensures seamless coordination. We guarantee your satisfaction and assist with product integration.
Are you able to handle large-scale or wholesale orders?
Yes. Finding a production partner that balances flexibility and quality can be challenging, but with our trusted network of artisans, workshops, and factories, we adapt to your needs. For productions ranging from small batches to large scale, we provide reliability and excellence at every stage.
Do you offer advice for selecting the right materials for my project?
Yes. With our extensive fabric library and trusted supplier network, we help you find the ideal textiles and components for your project. Whether for interior design or fashion, we guide you in selecting the best materials to meet your aesthetic, functional, and budget needs.
Do you offer custom branding or labeling solutions for products?
- Yes. We help your products achieve a unique visual identity. We offer a variety of branding solutions, including leather tags, woven or printed tags, hangtags, barcodes, and price tags.
About Our Textile Products (Cushions, Curtains & Fabrics)
What materials are your textile products made of?
- Our products are primarily made from velvet, canvas (rustic, technical, and blackout), and satin. The description of each product contains detailed information about its composition and texture.
How should I care for and wash the products?
We recommend following the washing instructions on each product’s care label. In general, we advise [for example: machine washing on a cold cycle, no bleach, air drying, and ironing on a low temperature] to maintain the quality and color of the fabric.
Can I order custom-sized curtains or cushions?
- We currently offer [specify if there are customization options, for example: standard sizes for cushions and curtains]. If you have a special request, please contact us, and we will evaluate if it’s possible.
Can cut fabrics be returned?
Since fabric is cut to measure for each order, we cannot accept returns of fabric by the meter unless the product arrives defective. We recommend requesting a small fabric sample before placing a large order if you have any doubts about the texture or color.
Exclusive Pattern Licensing
Do you offer the possibility of using your own designs for my projects?
Yes. We provide access to a versatile catalog of exclusive, in-house designed patterns by Djebeli Studio. Our collection, which ranges from minimalist and geometric designs to tropical, animal, floral, vintage, and contemporary motifs, offers endless possibilities for your textile projects.
